Having lived in London for a few years, we always knew “flat hunting” would be a cause of stress. Our suspicions were confirmed after a number of unsuccessful viewings where other letting agents were impatient and unsupportive. Mark was a breath of fresh air. He was professional, personable and very devoted to completing the process attending to both parties’ interests. As a property manager, and although we’ve only just moved, he has been very responsive in balancing our needs with the Landlord’s. Thanks again Mark.