Our Services

With over 25 years experience we at Mark Hillier know how to market your property effectively. We know how to find the best property for you with our in-depth knowledge and understanding across London and the Home Counties.

We are a new generation agency with a fresh, honest, vibrant approach to everything we do, offering a bespoke service with outstanding results.

See what people think of our property services or contact us today for a free market appraisal and find out how Mark Hillier can assist you.

Street view of regency style houses in London

At Mark Hillier we are fully aware that selling your property can be a stressful and emotional process therefore it is absolutely imperative you choose the right agent from the outset, to make the sale of your property run as smoothly as possible. 

Communication with all parties is key to absorbing the anxiety that can go alongside selling your property, so we fully understand the conveyancing process to enable a smooth transaction, from agreeing the offer to exchanging contracts as quickly and efficiently as possible. 

Please see below some useful guidelines to selling your property.

Market appraisal

By contacting Mark Hillier for a free market appraisal, with no obligation we will advise you with an honest and accurate valuation in today’s market conditions based on our in-depth knowledge and experience, providing direct comparable evidence to identify the potential sale price from our properties sold.

Shortly after our inspection you will receive our valuation letter confirming the sale price recommended with our Terms of Business and actions to be taken prior to going live onto the open market.

Prepare property details

Once we’ve received our Terms of Business signed by you, we will then arrange for the photographer, floor planner and Energy Performance Chart (EPC) to gain access to your property for this to be carried out.  Details of your property will be specifically targeted to your audience, highlighting the key elements of your property for your approval before going onto the open market

Please note that all viewings will be strictly accompanied by Mark Hillier, unless stated otherwise.

Marketing

Subject to receiving the approved property details and your instructions, we will then be in a position to contact, arrange viewings to take place and forward property details to potential purchasers from our database.

By marketing your property effectively with a fresh, vibrant approach, we offer the following services to achieve maximum coverage for potential purchasers: –

  • For Sale Board
  • Email
  • Telephone
  • Website
  • Direct Marketing

Updates on the sale

As part of our service we understand the importance of regular contact from the moment your property goes live onto the open market right through to completion. It is a our duty and responsibility that we maintain close contact with you at every stage and inform you of any constructive feedback shown by potential purchasers.

Offers

Any offers received will be confirmed verbally and in writing, confirming  the position of the potential buyer, their financial situation and any terms they may have requested.  We will of course advise you accordingly with regards to the offer received subject to the information provided. 

We also welcome that in some cases you may wish for further information to be declared from either their mortgage broker / lender or solicitor before accepting an offer.

Sale agreed

Once we have agreed a purchase price with terms set by you, you will therefore need to instruct a solicitor.  However, if you require Mark Hillier to recommend a solicitor on your behalf we would be more than happy to assist you to whom we have worked closely with for over a decade.

At this stage Mark Hillier will draw up a Memorandum of Sale and submit to all parties involved including a copy for your reference.  Both solicitors will then write to one another confirming instructions and the buyers will instruct the mortgage valuation or and private survey to take place soon after.

Your solicitor will then request the Title Deeds from your lender (if appropriate) or yourself and thereafter they will send you protocol forms (Property Information Forms) to be completed and returned as soon as possible.

On receipt of the protocol forms, your solicitor will submit a draft contract and supporting documents to the other side which sets the Terms of the Sale.  Enquiries will be raised (if any) and local authority searches will be carried out.

Subject to the buyer’s solicitors being satisfied with the above points and the draft contracts being approved, it will be signed by both parties with a view to exchange contracts.

Exchange of contracts

Once the mortgage offer (if required) has been received and cleared deposit monies are on account with the buyer’s solicitor (normally10% of the purchaser price) we will then be in a postion to exchange contracts.  Subject to a completion date agreed, the exchange of contracts will take place.

Completion

The remaining balance will be transferred to your solicitor’s account, on or before the agreed completion date and once received, completion will take place.  Once this has been carried out we will inform you with the good news!

By registering your details with Mark Hillier, our aim is to understand your requirements, needs and to advise you accordingly with your property search, whether it’s for the perfect home, an investment or a pied-a-terre.

Buying a property can be one of the most stressful processes so it is important that your requirements are accurate and realistic within the budget you have set, to enable a stress-free and enjoyable experience.

Please see below for some useful guidelines to buying a property before you carry out your search.

Determine your budget

Prior to your property search, talk to your bank or mortgage advisor to understand and identify how much you can borrow and which mortgage product (if required) suits you best.

However, if you currently haven’t approached the bank or need a mortgage adviser we would be delighted to recommend an Independent Mortgage Adsviser (IFA) with whom we have worked closely for more than a decade.

Register your details

You can register your details over the phone on 020 7924 4181, use our online registration form or we can meet for a coffee and have a chat face to face.

It is important when registering that you provide as much information as possible so that we can understand your requirements from the outset, this way we can show you the right properties in the right area that will match your search criteria.

Make an offer

Once you have found a property that you wish to purchase, this is the time that you make an offer.  If you make an offer verbally it is always best to follow up in writing to confirm your position, your financial situation and the timescale you wish to work towards. 

The more information provided by you the better, this should include whether or not a mortgage has been agreed in principle, the size of deposit, the current position i.e.whether you are renting, or if you have no onward chain, are under offer or have exchanged contract.

Agree terms

Once the purchase price has been agreed and terms have been set you will need to instruct a solicitor, if you haven’t already done so.  However, should you require any assistance on this matter Mark Hillier will happily recommended a solicitor.

At this stage Mark Hillier will draw up a Memorandum of Sale and submit to all parties involved, including a copy for your reference.  Both solicitors will then write to one another confirming instructions and at this point you will need to instruct your mortgage provider (if required) for the mortgage valuation survey to take place.

Conveyancing

Once your solicitor has received the draft contract and supporting documentation, enquiries will be raised (if any) and local authority searches applied for.

Exchange of contracts

Subject to receiving the mortgage offer and the local authority searches, your solicitor will report to you with the approved contract to sign and send back.  Once this has been carried out you will then need to transfer the deposit money (normally 10% of the purchase price) to your client’s solicitor’s account with a view to exchange contracts.

Completion

The remaining balance will be transferred from your solicitor’s account to the seller’s account and once received, completion takes place.  Mark Hillier will inform you and arrange for you to collect your keys.

Letting your property can be a complicated, frustrating and time consuming process.  At Mark Hillier we aim to absorb the stress, with the experience and knowledge to offer a successful, straightforward service, to achieve the maximum rental possible with the right tenant(s) for your property, whilst ensuring the legal requirements are met.

Please see below for some useful guidelines to renting your property:

Market appraisal

By contacting Mark Hillier for a free market appraisal, with no obligation we will advise you with an honest and accurate valuation in today’s market conditions based on our in-depth knowledge and experience, providing direct comparable evidence to identify the potential letting price from our properties let.

Shortly after our inspection you will receive our valuation letter confirming the let price recommended with our Terms of Business and actions to be taken prior to going live onto the open market.

Instruct Mark Hillier

Once we’ve received our Terms of Business signed by you, we will then arrange for the photographer, and Energy Performance Chart (EPC) to gain access to your property for this to be carried out.  Details of your property will be sent to you for your approval, highlighting the key elements before going onto the open market.

Please note that all viewings will be strictly accompanied by Mark Hillier, unless stated otherwise.

Marketing

By marketing your property effectively with a fresh, vibrant approach, we offer the following services to achieve maximum coverage for potential tenants:-  

  • To Let Board
  • Email
  • Telephone
  • Website
  • Direct Marketing

Feedback

As part of our service we understand and identify the importance of regular contact from the moment your property goes live onto the open market right through to the moving in date. It is a our duty and responsibility that we maintain close contact with you at every stage and inform you of any constructive feedback shown by potential tenants.

Offers

Any offers received will be confirmed verbally and in writing with any terms requested (if any) as part of the offer and confirming the position of the potential tenant(s).  Once the offer has been agreed (Subject to Contract & Referencing) we will request a Holding Deposit (1 Week Rent) together with a Tenant Form(s) to completed and signed and in addition to provide Proof of ID  and Address.

There afterwards we will instruct for the Standard AST (Assured Shorthold Tenancy) Tenancy Agreement to be drafted for their signature(s) & witnessed, providing all necessary documentation for any potential tenancy, to ensure and offer you peace of mind.

Prior to the moving in date, the remainder funds will be requested (6 Weeks Deposit & 1 Month Rent in Advance) to received on company account with cleared funds.  There after the deposit is transferred into the Deposit Protection Service (DPS) for the duration of the tenancy.

Landlord fees

Service

Fee

Introduction Service

12% Including VAT / 10% + VAT (20%)

Introduction and Collection Service

13.2% Including VAT / 11% + VAT (20%)

Introduction and Management Service

21.6% Including VAT / 18% + VAT (20%)

Administration Charge

£300.00 + VAT (20%) = £360.00

Inventory check in & pre-tenancy professional clean

The Landlord is liable for the Check In and Pre – Tenancy Professional Clean Paid at the beginning of Tenancy.  Prices are dependent on size of the property and independent companies are employed to carry out these services.

Financial information

Mark Hillier is a member (Membership No: – CMP003992) of ‘Clients Money Protection Scheme’ (CMP), ensuring the security and protection of client funds.

Mark Hillier is a member of Property Redress Scheme (PRS) scheme and subscribes to the PRS Code of Practice for Residential Lettings Agents.

For further information of these fees, please contact us on 020 7924 4181 or lettings@markhillier.com

Renting a property can be a stressful process so it’s important that your requirements are accurate and realistic within the budget you have set to enable a stress-free and enjoyable experience.

Please see below some useful guidelines to renting a property before you carry out your search.

Offers

Once you have confirmed an offer with terms (if any) to Mark Hillier you will be requested to complete and return our lettings offer form prior to submitting the offer to the landlord.  We will inform you, as soon as possible, once we have received further instructions from the landlord.

Administration deposit

Subject to your offer being accepted by the landlord we will then request a holding deposit (1 weeks rent of the property) with Mark Hillier to show commitment.

References

Before the tenants can move into the property we will require the references to pass.  At Mark Hillier we use a company called Veri Check to carry out the references.

Tenancy fees

When renting a property, there are various costs that you will need to take into consideration when making an offer.

Please note that the costs will be covered by the tenants with regards to the following:

Assured Periodic Tenancies

Prior to your Tenancy

Advance Rent: As a minimum, the first months’ rent is payable before your tenancy commences.

Tenancy Deposit: Equivalent of 5 weeks’ rent (if annual rent is less than £50,000) or 6 weeks’ rent (if annual rent is £50,000 or more), payable before your tenancy commences.

During your Tenancy

Late rental payment: interest will be charged at 3% per annum over The Bank of England’s Base Rate.

Lost keys or other security devices: the costs of replacing them plus if required, the costs of a locksmith, new lock and replacement keys for anyone requiring keys.

Other fees that may apply

Tenancy swap: £50.00 (INC. VAT) plus any reasonable costs incurred if higher, will be payable by the tenant subject to the landlords consent and reference approval.

Variation of contract: £50.00 (INC. VAT) per variation will be payable by the tenant subject to the landlords consent.

Common Law and Company/ Non-Housing Act Tenancies

Prior to your Tenancy: (Payable to Mark Hillier Estate Agents)

  • Holding Deposit: 2 week’s rent
  • Security Deposit: 6 week’s rent
  • Pet Deposit: Additional funds (usually equivalent to 2 week’s rent) on top of the Security Deposit
  • Referencing fees: £48 (inc. VAT)
  • Company Referencing fee: £60 (inc VAT)
  • Administration Fee: £300 (inc. VAT)

During your Tenancy: (Payable to Mark Hillier Estate Agents)

  • Renewal Fees: £144 (inc. VAT)
  • Payment of interest for late payment of rent: Interest of 4% above the Bank of England Base rate
  • Rental Arrears letter: £18 (inc VAT) per letter
  • Lost keys or other security device: Tenants are liable to the actual cost of replacing any lost keys and security devices. If extra costs are incurred, there will be a charge of £78 per hour (inc. VAT) for time taken
  • Variation of Contract (tenant request): £240 (inc. VAT)
  • Change of Sharer (tenant request): £240 (inc. VAT)
  • Early termination (tenant request): £300 (inc. VAT) administration charge. Should the tenant wish to leave their tenancy early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the max amount of rent outstanding on the tenancy.
  • Inventory check out fee: Cost dependent on the size of the property. Please ask us for more details.
  • Professional end of tenancy clean: Cost dependent on the size of the property. Please ask us for more details.
  • Utility payments (Gas, electricity, water and council tax) are payable to the provider.
  • Communication payments (TV licence, TV/ Satellite, telephone and broadband services) are payable to the provider.
  • Any other permitted payments, not included above, under the relevant legislation including contractual damages

Financial information

Mark Hillier is a member (Membership No: – CMP003992) of ‘Clients Money Protection Scheme’ (CMP), ensuring the security and protection of client funds.

Mark Hillier is a member of Property Redress Scheme (PRS) scheme and subscribes to the PRS Code of Practice for Residential Lettings Agents.

For further information of these fees, please contact us on 020 7924 4181 or lettings@markhillier.com

A short term let is often a more cost effective and convenient solution to hotels and can be arranged at short notice whether it’s for business or pleasure.

Short term let is a property which can be let for a minimum of 4 weeks to a maximum 6 months (less one day) with any type of property ranging from a studio flat to a 10 bedroom house (subject to Local Authority restrictions)

A significant number of large companies use short lets including insurance, blue chip, relocation, media or advertising or whilst works are being carried out to your home.

If you are thinking of renting your property short term or need somewhere to stay, please do not hesitate to contact us on 020 7924 4181 or lettings@markhillier.com

Featured Properties

Park Walk – SW10 0AJ

£1525 p/w
To Let

Ladbroke Grove – W10 6HA

£450000
Leasehold

Surrey Lane – SW11 3PA

£1275000
Freehold